Business Etiquette

Course unit code

Course unit title

Business etiquette

Name(s), surname(s) and title of lecturer(s)

Kuzmenko  Tatiana,  Assistant Professor

Level of course

Semester

ECTS credits

Working hours

Contact hours

lectures

10

seminars

6

Self-study

32

Total

48

Work placement

-

Prerequisites

Language of instruction

Russian, english

Objectives of the course

Learning outcomes

A student’s assessments methods

formation of a  holistic view of the business etiquette, good manners, culture of communication and appearance

to teach students the rules of professional  conduct for the effective  performance of the duties

to  teach the establishment  of interpersonal relationships through the manifestation of signs of respect

learn how to apply the rules of etiquette  according  to the  situation

test  - 50 questions

business tasks  - 10

Teaching methods

lectures,  seminars

Course unit content

Course objective – formation of a  holistic view of the business etiquette

Gained knowledge and skills – students  should know the basic  rules  of business etiquette, features rules and regulations written  business  communication,to be able to form positive professional climate, to  assess  the  situation and apply proper  rules of  conduct,  have  the skills  of professional  communication  by the  use of rules of etiquette

List of Topics

Topic title

Contact

hours

Assignments and independent study hours

Characteristic of modern business etiquette

2

4

Verbal business etiquette

4

8

Unverbal business etiquette

4

8

Visit card etiquette

2

4

Etiquette of writing business communication

4

8

Assessment requirements

knowing the rules of business etiquette and ability to apply them in specific business situations

Assessment criteria

Students are assessed following the criteria: analytical skills, the skill to generalize and present well-developed ideas, the relevance and correctness of answers. 

The composition of final accumulative mark

pass standard: test - 30 out of 50 correct  answers, business tasks - 8 out of 10 correct answers

Author of the course

Kuzmenko Tatiana